Home Customer Support – Ticket Submission

How to Lodge a Ticket - Consumer

Home Customer Support

Home Customer Information

Which country are you based in?

Australia

New Zealand

Name

Phone

Regional Areas may incur additional travel charges. Alternatively, you may be required to return the unit to the place of purchase.

Equipment Location

City

State/Province

Zip/Postal

Country

Equipment Details

To avoid delays, please provide Serial Number/s for all product/s. We're unable to process warranty requests without a serial number.

Did you purchase this equipment new or second hand?

Where did you purchase the gym equipment?

Purchase From

Retail Store

Other Platform

Other Retail Store

Retailer Location

Retailer Email

Brand

Model

Serial Number

Purchase Date

Equipment Condition

Please attach a copy of your purchase receipt

Maximum file size: 2MB

What are the issues with the equipment in question?

What actions have been taken to date?

Image of equipment serial number

Maximum file size: 5MB

Image of equipment error/problem

Maximum file size: 5MB

Image of any other issues

Maximum file size: 5MB

Add more Remove

Acknowledgement

Please note that if your repair request is deemed as a user fault (and not a manufacturing fault) when the Technician attends, you may be liable for a charge of $99 + GST

I agree to the $99 + GST charge

If you are human, leave this field blank.

How to Submit a Ticket – Consumer